Web Order Process Overview
- When you place an order on our website, your payment card is authorized for that amount, and you are then emailed an order confirmation.
- We will reach out to you via telephone or email regarding any backordered items.
- The day your order ships, we determine the correct postage amount and adjust down as needed.
- When we have a finalized total, we then capture your payment for the actual amount of your order.
- You are then emailed a tracking number, along with your final receipt.
You can always skip the credit card pre-authorization process by calling or emailing in your order.
Backorders
- Occasionally, we may be out of stock on an item you have ordered. If this is the case, we will call you to see what you would like to do. Typically, we offer three options:
- Ship what we have in stock and call you when we receive the backordered item. This also allows you the chance to add to your new order, if you need to.
- Wait until the order is complete and ship all product together.
- Ship what we have and do not place the out of stock item on backorder.
- All backorders are treated as an entirely new order, which will include shipping for that package.
- Unless the item is a special order, you are never under any obligation to purchase a backordered item.
In Store Pickup
All orders that are placed for in-store pickup are subject to the current sales tax rate. The website does not correctly calculate this, so there is an amount pre-authorized to your card to be sure we pre-authorize enough funds. This line item will be adjusted accordingly when your payment is captured and will be reflected on your final receipt. Rest assured, you will only be charged the appropriate amount of sales tax. To avoid pre-authorization, you are always welcome to call or email in your order.
Authorize Only
The "authorize only" feature allows our credit card processor to authorize the charge without actually withdrawing the funds from your account until we manually approve it. Using authorize only has other benefits for our store, but for our customers it means reduction of fraud and improving purchase confidence, because you know you're only going to be charged for exactly what you're getting and for the exact postage amount. Depending upon your bank, it is possible you may see the authorized transaction past our settlement date. Different banks have different processing times so please allow up to 7-10 business days for the authorized transaction to disappear from your account. Please let us know if you have any questions.